Product

• Our guests feel our openness and natural cordiality as well as our pleasure and enjoyment in meeting them.
• Our quality shows through in our individualised customer service.
• We enjoy meeting the needs of our guests who will be very pleasantly surprised by our service.
• We are aware that every single guest keeps us in business.
• Every employee is a confident host. This makes our guests feel at ease with our company.

Staff

• A good team is the basis of a successful company with satisfied costumers and guests.
• Every employee has his own personality with strengths and characteristics.
• We emphasise politeness, friendliness, respect, fairness, appreciation and honesty with ourselves and other people.
• We can rely on each other because we believe in punctuality, cooperation and loyalty.
• Being open to criticism helps our personality to grow and to improve our product continuously.
• Communication is very important to us in good and also in critical situations.
• A positive approach to work is noticeable in everybody and creates a strong identification with our profession and the company.
• Because we enjoy our work our team gains satisfaction.
• Openness, self motivation and initiative create new ideas.
• Being ready for individual development we give the possibility for futher qalification.
• We work to targets and are proud of the good results. It is a good feeling to be part of the success.
• One rule is: Treat every person in a way you would like to be treated. Treat all things around you as if they were your own.

Business partners

• A good relationship with our business partners is important to us
• In a long-term and value-adding cooperation we make fair agreements and stipulate consistent quality
• The interfaces with our business partners are clearly defined.
• We interact with our business partners on an equitable level and with appreciation.

Management

• The management at LINDEMANN H O T E L S is aware of its leading function and its influence on the team.
• The management provides opportunities for development and promotes everybody individually as well as the team by being cooperative and flexible
• The management acts as a role model due to its expertise and competence.
• The management shows enthusiasm and pleasure in its job.
• Employees can approach the management with confidence on job related as well as personal matters.
• Fairness, loyalty, objectivity and consistency create trust.
• Appreciation and recognition create motivation and wellbeing.
• As management we take on social responsibility.
• As techniques and strategies we use:

• Strategic planning and agreement on objectives
• Meeting structure enhances transparent communication
• Organisational charts with a clear structure
• Individual dialogues (appraisal interview) with feedback
• Our quality management with processes, control mechanisms and classification figures
• Seminars and coaching

• This differentiates us clearly from hotel chains and other employers

Quality Management

• Quality Management (QM) plays a natural role in our company.
• The company and the management are responsible for QM and ensure that staff from all business units and levels are actively engaged in the QM
• Our processes follow clear standards. They are transparent, value creating, understandable, well documented and therefore measurable.
• QM secures the detection and prevention of errors.
• With this we mark our understanding of quality, ensure a continuous development and create satisfaction of our guests and employees.
• A market orientated focus ensures sustainable success.

Profitability

• We realise our economic success through economic thinking and acting.
• This is the basis for the stability and development of our company and therefore our financial rewards.
• We weigh costs and benefits in all our decisions. Profitability cannot be achieved by one-sided actions but only by long-term planning.
• We create measurability and transparency through management by objectives and periodic budget planning.
• Regular and market orientated investments ensure the stability of the company.